Not Always Receiving Email Notifications..

  • johnboy666
    Asked on October 21, 2016 at 3:22 AM

    Hi there,

     

    I've had one of my forms set up for a long time with no problem.

    But recently I've noticed that although all submitted forms ARE syncing with my Dropbox account there are some times when I do not receive the email notification that is set-up.

     

     

    Page URL: http://www.ucase.co.uk/ebay-upload
  • candy
    Replied on October 21, 2016 at 4:30 AM

    Hello,

    I've checked your account. I've seen that all notifications have been sent successfully to your email jr@ucase.co.uk 

    Also, you can check your submission emails from your account History.

    It is possible that some notification emails may go to your Spam/Junk Box in your email address.

    Just in case, if you're experiencing any issue, I would suggest you set up SMTP in your account. This way you will have more control over how the emails are sent. Here's the guide that will help you to set up SMTP in your account:https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    I hope it helps.

    Thanks in advance.

  • Nik_C
    Replied on November 3, 2016 at 4:18 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    Not Always Receiving Email Notifications Screenshot 20

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!