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    Not Always Receiving Email Notifications..

    Asked by johnboy666 on October 21, 2016 at 03:22 AM

    Hi there,


    I've had one of my forms set up for a long time with no problem.

    But recently I've noticed that although all submitted forms ARE syncing with my Dropbox account there are some times when I do not receive the email notification that is set-up.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by candy on October 21, 2016 at 04:30 AM


    I've checked your account. I've seen that all notifications have been sent successfully to your email jr@ucase.co.uk 

    Also, you can check your submission emails from your account History.

    It is possible that some notification emails may go to your Spam/Junk Box in your email address.

    Just in case, if you're experiencing any issue, I would suggest you set up SMTP in your account. This way you will have more control over how the emails are sent. Here's the guide that will help you to set up SMTP in your account:https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    I hope it helps.

    Thanks in advance.

  • Profile Image
    JotForm Support

    Answered by Nik_C on November 03, 2016 at 04:18 PM

    If you're still experiencing issues with not receiving submissions to your email, kindly check your Junk/Spam folder and if some of your submissions ended there, please open them and click 'Not Spam', it should look like this(for example in Gmail):

    This is highly important action to prevent such issues in future.

    Do not hesitate to contact us if you have further questions.

    Thank you!