- onepointAsked on May 03, 2012 at 12:21 PM
We are having an issue with jotforms not coming through. We have gone through our usual channels of checking spam & the email server, but all seems ok. Has jotform made any changes to the sender client that would cause a delay or possible new host that would be flagged?
- gori-mathewAnswered on May 03, 2012 at 01:00 PM
We apologise for what this issue is causing you. I checked your email set as the notification email and it seems not to be valid.
Please re-check and confirm that the email address set on the notification email is valid or correct, you can also try changing the notification email to a different one like gmail, yahoomail and test.
Try also to request your ISP provider or emaill server host to whitelist Jotmail's IPs. Sometimes this may cause this issue. Check the ips on this link; http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
You can also send us your form's URL that is having this issue to check further.
Lets know if this helps.
- onepointAnswered on May 03, 2012 at 01:13 PM
The email address is valid, and has been running unchanged for months.
We have requested and confirmed in past that jotform be white listed. This seems to be a jotform notification or recieving related issue/delay as several others seem to be experiencing the same type of problem within the forum. Please escelate a ticket to review a possible jotform server problem. Thanks
- gori-mathewAnswered on May 03, 2012 at 01:23 PM
Hi, Sorry again for what this issue has caused you. I will forward this request to our second level support to check. We will keep you updated on this forum incase of any developments.
- JotForm FounderaytekinAnswered on May 04, 2012 at 02:10 AM
Can you tell us exactly for which form you do not receive responses?