Reached submission limit even not getting many submission for this month

  • Profile Image
    cheryl01music
    Asked on October 21, 2016 at 05:52 AM

    Hi 

     

    Im being asked to upgrade as my submissions have reached the current limit. But I don't have more than 5 submissions a month coming in. 

     

    Could you help? 

     

    Cheryl

  • Profile Image
    Helen
    Answered on October 21, 2016 at 06:51 AM

    Thanks for contact us. 

    When I checked, realised your account type is FREE and your type's usage limit is here:

    As you can see, your total submission went over the limit. As I understood, you said to have little submissons per monthly. But you are out of total submissions. 

    If you would like to have more submissions, you have two options; once is that you can upgrade your account a paid plan or you can delete existing submissions to create space. For the second option, I can suggest you first to export and then delete your submission.

    This user guide helps to you : https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

     

    Do let us know if you need further assistance.