My form is not showing up on Instagram in-app browser

  • Galaxy3
    Asked on October 21, 2016 at 9:00 AM

    It is working and stopped shaking but another problem come 

    The photo gone not show as before in instagram browser see

    https://www.instagram.com/oman_a3lanat/

     

    open link on your mobile thin press at the web link in instagram browser the photo is not shoe at all

  • Galaxy3
    Replied on October 21, 2016 at 9:15 AM

    Hi,

    But can not used this method antel solve the problem 

  • jonathan
    Replied on October 21, 2016 at 9:35 AM

    Can you please provide more clarity on the issue. From what I understand it seems like you were using the Instagram app to view your form.

    Unfortunately, the form will not work on instagram app. You need to use browser i.e. Chrome, Firefox, IE or Edge browsers to view/open your form.

    We will wait for your response.

  • Galaxy3
    Replied on October 22, 2016 at 9:06 AM

    IT was working before 2 days for long time

    But now i have many complaints from my client they says empty - 

     i am using WYSIWYG Web Builder 10

    what is best embed option with my website and work with any platform? 

     

    iframe

    embed 

    source code etc

  • Welvin Support Team Lead
    Replied on October 22, 2016 at 2:40 PM

    The placement of the form in your page is not correct. It is currently on top of the HTML structure, you should put the form embed codes on the body tags, please see the image below:

    Your form codes are outside the HTML structure:

    My form is not showing up on Instagram in app browser Image 1 Screenshot 40

     

    You should paste the codes inside the body:

    My form is not showing up on Instagram in app browser Image 2 Screenshot 51

    My form is not showing up on Instagram in app browser Image 3 Screenshot 62

  • Galaxy3
    Replied on October 22, 2016 at 2:59 PM

    i put it but nothing show

    which code should i use

  • Welvin Support Team Lead
    Replied on October 22, 2016 at 4:30 PM

    You can use the default embed method, but if it's not working, you can try the others. We recommend the iframe if there are some conflicts that would prevent the form from working. 

    I just checked it again, the form is showing for me. Here are screenshots from my Android Phone:

    Instagram In-App Browser:

    My form is not showing up on Instagram in app browser Image 1 Screenshot 40

     

    Google Chrome:

    My form is not showing up on Instagram in app browser Image 2 Screenshot 51

     

    Default Browser:

    My form is not showing up on Instagram in app browser Image 3 Screenshot 62