What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Custom domain fails to work. How can I use custom domains?

    Asked by Hong on October 21, 2016 at 09:07 AM

    The custom domain fails to work. I have added the domain and point to
    the Jotform, but the domain have not been effective. When I tried the pdf
    form, The traditional language change to number and none of the words be
    able to display.

    custom domain
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    JotForm Support

    Answered by seth on October 21, 2016 at 09:54 AM

    Hello, from your question it is hard to grasp the issue. Could you please give more details about it like form ID or form URL or your custom domain address?

    Also please follow the steps on this guide to use a custom domain.

    If you could give more details we could investigate the issue further.

    We are waiting for your response.

    All the best.