What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can not receive notifications

    Asked by greekpete on October 21, 2016 at 10:01 AM


    I'm not receiving emails at ashiq135@hotmail.com

    Can you help?


    Page URL:

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    JotForm Support

    Answered by candy on October 21, 2016 at 10:08 AM

    Hello Peter,

    I've checked your account and I've seen that your email ashiq135@hotmail.com was in our bounce list as you can see the screenshot below:

    That was the reason you did not receive emails. I've removed your email from our bounce list. So that, you are able to receive emails normally now.

    Moreover; if you ever come face to face with this kind of situations again, you can check yourself if any email is in our bounce list or not. Please find the link below to learn about it:


    Also, please check related guide for more detailed information about preventing bounce list: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    I hope this helps.

    If you need further assistance, do not hesitate to contact us.

    Thanks in advance.

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    Answered by greekpete on January 10, 2017 at 07:49 AM

    I have sent in two tickets.....no response.....can you please check ....

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    JotForm Support

    Answered by candy on January 10, 2017 at 07:56 AM

    I have checked your recent threads and I have seen that all of them have been responded.

    Please find the thread links that you have created recently below:




    Also, if you want to see all the threads that you have created, please click on your username in the previous answers as you can see the screenshot below:

    For your information.


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    Answered by greekpete on January 10, 2017 at 12:29 PM

    Thanks for the quick reply. the first and third are the same but none of them are the tickets I'm concerned about.

    I'll lay out my question here.
    I see that PayPal made a payment to you of $79 as a recurring payment. I can't recall setting this up so can you help me to understand when it was set up....also....I'm sure that I saw somewhere in your marketing that Jotform was free?

    I am getting forgetful these days though so I won't be surprised with your response. I call my wife darling, love, sweetheart and other such endearments because I forgot her name years ago.