Can not receive notifications

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    greekpete
    Asked on October 21, 2016 at 10:01 AM

    Hi.....

    I'm not receiving emails at ashiq135@hotmail.com

    Can you help?

    Peter

  • Profile Image
    candy
    Answered on October 21, 2016 at 10:08 AM

    Hello Peter,

    I've checked your account and I've seen that your email ashiq135@hotmail.com was in our bounce list as you can see the screenshot below:

    That was the reason you did not receive emails. I've removed your email from our bounce list. So that, you are able to receive emails normally now.

    Moreover; if you ever come face to face with this kind of situations again, you can check yourself if any email is in our bounce list or not. Please find the link below to learn about it:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Also, please check related guide for more detailed information about preventing bounce list: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    I hope this helps.

    If you need further assistance, do not hesitate to contact us.

    Thanks in advance.

  • Profile Image
    greekpete
    Answered on January 10, 2017 at 07:49 AM

    I have sent in two tickets.....no response.....can you please check ....

  • Profile Image
    candy
    Answered on January 10, 2017 at 07:56 AM

    I have checked your recent threads and I have seen that all of them have been responded.

    Please find the thread links that you have created recently below:

    https://www.jotform.com/answers/963033-

    https://www.jotform.com/answers/912532-

    https://www.jotform.com/answers/905994-

    Also, if you want to see all the threads that you have created, please click on your username in the previous answers as you can see the screenshot below:

    For your information.

     

  • Profile Image
    greekpete
    Answered on January 10, 2017 at 12:29 PM

    Thanks for the quick reply. the first and third are the same but none of them are the tickets I'm concerned about.

    I'll lay out my question here.
    I see that PayPal made a payment to you of $79 as a recurring payment. I can't recall setting this up so can you help me to understand when it was set up....also....I'm sure that I saw somewhere in your marketing that Jotform was free?

    I am getting forgetful these days though so I won't be surprised with your response. I call my wife darling, love, sweetheart and other such endearments because I forgot her name years ago.

    Thanks

    Peter