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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submission storage space - can I empty it?

    Asked by geewisco on October 21, 2016 at 10:28 AM

    Hello, I just got this email from you all:

    You have reached your JotForm upload limit It seems like you have reached your upload limit. Free accounts are limited to 100.00 MB of upload space.

    Is there a way to empty my submission storage so I can remain at the free account level? I only have one rarely-used form live right now, and don't see the point of paying a monthly fee for just that. I do intend to upgrade my account when I next post a more widely-used form, but for now, can I just clear out my upload space so that my one form works? Thank you.

    storage space submission storage can can i
  • Profile Image

    Answered by Irshad on October 21, 2016 at 10:52 AM

    Deleting the submission where the attach files are will clear up your storage space. Please check the below steps, how you can delete the submissions:

    1. In My Forms, select the form then click the "Submissions" button.

    2. In the submission page, you will see a delete button at the top right.

    3. You can also delete all submissions, this button is located at the bottom right.

    If you have any query, or need further assistance, feel free to revert back.

    Thank you!

     

  • Profile Image

    Answered by geewisco on October 24, 2016 at 02:28 PM

    Thank you! Does this take a little while to propagate? I deleted all my submissions for my most heavily used form, but I still see it has its submissions, when I view it. Thanks!

  • Profile Image

    Answered by Irshad on October 24, 2016 at 03:51 PM

    I have checked your account, and I am able to see now your account use, only 7.93 MB of space, out of 100 MB upload limit of Free account. So you still have approximately 92 MB of available space.

    I would suggest you to clear your Browser's cache, and check it again.

    If you have any query, or need further assistance, feel free to revert back.

    Thank you!