emails not being sent

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    Asked on October 21, 2016 at 10:49 AM

    I have two forms that are suddenly (last 2-3 weeks) not sending the notification emails. formID=51795477856172 & formID=53553668482163.

    The test email will send and be received, but the notification to the email listed on the form does not ever come to the mailbox that I can see. I have no spam filters on this account and checking the webmail version, I never see the receipt of the email.

    I tried the suggestions in the forum ( and made sure there were no conditions set. Can you check you logs and see if the emails are being sent?



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    Answered on October 21, 2016 at 10:58 AM


    I've checked your account and your forms. I've seen that your email that you use as a recipient email address in your forms was in our bounce list as you see the screenshot below:

    That was the reason, you did not receive emails normally. I've removed the email from our bounce list and you are able to receive emails now.

    Moreover, if you want to check if an email is in our bounce list or not, you are able to do it as the following user guide link:

    Please check again. If you need any further clarification, do not hesitate to contact us.

    Thank you.

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    Answered on October 21, 2016 at 01:04 PM

    Thank you - all appears to be working now. Will save that link to check in the future. 

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    Answered on October 21, 2016 at 02:10 PM

    On behalf of candy, you are welcome.

    If you have other questions, please let us know.