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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    emails not being sent

    Asked by sevenpalmsvilla on October 21, 2016 at 10:49 AM

    I have two forms that are suddenly (last 2-3 weeks) not sending the notification emails. formID=51795477856172 & formID=53553668482163.

    The test email will send and be received, but the notification to the email listed on the form does not ever come to the mailbox that I can see. I have no spam filters on this account and checking the webmail version, I never see the receipt of the email.

    I tried the suggestions in the forum (noreply@jotform.com) and made sure there were no conditions set. Can you check you logs and see if the emails are being sent?



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    JotForm Support

    Answered by candy on October 21, 2016 at 10:58 AM


    I've checked your account and your forms. I've seen that your email office@bearriverranch.com that you use as a recipient email address in your forms was in our bounce list as you see the screenshot below:

    That was the reason, you did not receive emails normally. I've removed the email office@bearriverranch.com from our bounce list and you are able to receive emails now.

    Moreover, if you want to check if an email is in our bounce list or not, you are able to do it as the following user guide link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Please check again. If you need any further clarification, do not hesitate to contact us.

    Thank you.

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    Answered by sevenpalmsvilla on October 21, 2016 at 01:04 PM

    Thank you - all appears to be working now. Will save that link to check in the future. 

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    JotForm Support

    Answered by liyam on October 21, 2016 at 02:10 PM

    On behalf of candy, you are welcome.

    If you have other questions, please let us know.