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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I fix this captcha issue?

    Asked by MEGSSS on May 03, 2012 at 03:41 PM

    I have had several customers try to register using my form and they say that the captcha keeps "churning" through new captchas, even though they are using the correct information. I have experienced this once or twice myself when doing a test of a form, but never really thought it was a problem. Is there some way to fix this?


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    Answered by gori-mathew on May 03, 2012 at 04:00 PM


    We really apologise for the inconveniences this issue has caused you. Unfortunately i was not able to reproduce the issue on my end, i managed to make submission of this form successfully using both IE8 and Mozila Firefox, up to getting to thanks you page, 


    Which kind of browsers that you used during this time. Try adifferent  browser now and see if you can manage to enter captcha?,

    Awaiting for your response, thank you.