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    How can I fix this captcha issue?

    Asked by MEGSSS on May 03, 2012 at 03:41 PM

    I have had several customers try to register using my form and they say that the captcha keeps "churning" through new captchas, even though they are using the correct information. I have experienced this once or twice myself when doing a test of a form, but never really thought it was a problem. Is there some way to fix this?

     

    Page URL:
    https://secure.jotform.com/MEGSSS/2012IntroSummer

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    Answered by gori-mathew on May 03, 2012 at 04:00 PM

    Hi,

    We really apologise for the inconveniences this issue has caused you. Unfortunately i was not able to reproduce the issue on my end, i managed to make submission of this form successfully using both IE8 and Mozila Firefox, up to getting to thanks you page, 

    http://www.megsss.org/index.php?option=com_content&view=article&id=68

    Which kind of browsers that you used during this time. Try adifferent  browser now and see if you can manage to enter captcha?,

    Awaiting for your response, thank you.