What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Does this forum even work?

    Asked by StockPKG01 on October 21, 2016 at 01:29 PM


    First, your service is ATROCIOUS. Forums and message boards only work if your system is 100% perfect. If you actually think a knowledebase or forum EFFICIENTLY solves problems, you are stuck in the year 2004. They are good for answering questions, not providing SUPPORT. Welcome to 2016.

    Second, I get charged for what is OBVIOUS spam. Not bots that a captcha will cover either. Not having a solution for this serious issue means you dont care about your customers

    Third, I have removed fields from our forms, yet they STILL show up weeks/months later.

    Fourth, the archaic dashboard is insanely confusing/cumbersome and doesnt work at times. The very login itself is confusing.

    Fifth, you charge more than the value created. Since your system is problematic, we dont get all the benefits for how this should work. Most of what I get is unavoidable spam because your system doesnt work.

    Sixth, we should get a refund of 50-75% of everything we have paid you thus far since that is the rate of fake spam we get.

    If you want to keep our business and save yourself from negative reviews, posts, and comments everywhere, I will need a phone call. You cant fix this stuff with a stupid message board that goes on for DAYS. I know you "dont do phone calls" but your service's flaws DICTATE THIS OBVIOUS NEED.

    I need a 5 minute phone call or you can tell me your services suck and I need to find someone else.

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    JotForm Support

    Answered by Welvin on October 21, 2016 at 03:21 PM

    Our apologies. This is just to let you know that your threads were posted. You can access the forum homepage (https://www.jotform.com/answers) and click "My Questions" to view your list of threads:

    My colleague is already assigned to your first thread. You should receive his reply in a few minutes. Here's the link: https://www.jotform.com/answers/968046