What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payments received through Square are not displaying in the Square dashboard

    Asked by iaslc on October 21, 2016 at 02:05 PM

    I added the square plugin for payment, however I do not see the payment in the square dashboard.  I'd like to confirm the plugin credentials, how do I do this?


    Thank you

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    JotForm Support

    Answered by Kiran on October 21, 2016 at 04:23 PM

    I have checked your JotForm and see that the Square Payment gateway is connected properly to your form. Generally, the payments received in Test mode will not be reflected in the Square dashboard. I see that the Square payment field on your form is using the Live mode and there are two payments received.

    Are these payments not displaying in the Square dashboard? If you feel that the transactions are done while the form is connected to the Live account, we request you to check with the Square Payments support with the transaction ID displayed in the submissions.

    Let us know if you need any further assistance. We will be happy to assist.