Payments received through Square are not displaying in the Square dashboard

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    Asked on October 21, 2016 at 02:05 PM

    I added the square plugin for payment, however I do not see the payment in the square dashboard.  I'd like to confirm the plugin credentials, how do I do this?


    Thank you

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    Answered on October 21, 2016 at 04:23 PM

    I have checked your Jotform and see that the Square Payment gateway is connected properly to your form. Generally, the payments received in Test mode will not be reflected in the Square dashboard. I see that the Square payment field on your form is using the Live mode and there are two payments received.

    Are these payments not displaying in the Square dashboard? If you feel that the transactions are done while the form is connected to the Live account, we request you to check with the Square Payments support with the transaction ID displayed in the submissions.

    Let us know if you need any further assistance. We will be happy to assist.