What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why submitted forms are not arriving to my email?

    Asked by RobertKRice on October 21, 2016 at 02:23 PM

    2 users (1 in Thailand using Chrome on my website, 1 in France using IE on the website and again using the standalone link embedded in the website as an alternative, both of whom have successfully submitted a single form previously, now find that when they submit forms (using the French version) they do not arrive either with them or to me. The langiage may be a red herring, but at least 1 other English language user hs successfully submitted more than 1 form.

    I am unable to reproduce this behaviour myself, whether using IE or Firefox or the standalone, whether using the French or English version. To see if it helped I have now added a Thank you page and print option at the end, but the forms are still not being delivered

    This is disastrous: please help

    Could it be due to some firewall your end ?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on October 21, 2016 at 04:53 PM

    Are you referring to the email notifications for your JotForm? If so, I see that there are few submissions failed to deliver to your email address. Generally, emails fail to deliver if there is any issue at the recipient server end. Could you try adding the other email address as the sender email address in the email setup wizard to see if that helps?

    Also, please check the following guide that can help you with troubleshooting email delivery issues.


    Please get back to us if the issue still persists. We will be happy to take a look again for you.


  • Profile Image

    Answered by RobertKRice on October 21, 2016 at 05:44 PM
    The emails are not arriving either with me or the recipient when these 2
    applicants send them
    When I or others send them, both copies arrive, 1 to my/their ordinary
    address, 1 to my registrar address
    So I don't understand how you think your suggestions will help
    Please can you think of something else
    many thanks
  • Profile Image
    JotForm Support

    Answered by Kiran on October 21, 2016 at 10:27 PM

    I don't any issue with the email addresses and they are also not listed in our bounce list. They must be rejecting the emails from JotForm domain or the recipient email address. The other sender email address uses a different email sending method that should help in delivering the emails. So, it is requested to change the sender email address to identify the issue. You may also setup an SMTP email address to use as a sender email address to check if that helps.

    Please try changing the sender email address and ask them to submit the form once again. Let us know how it goes.



  • Profile Image

    Answered by RobertKRice on October 28, 2016 at 07:44 AM
    Dear Jotform
    Thank you for your help on this, which seems to be an effective
    workaround. The only issue I had was that I had to use the unsecured
    option. I hoped to use TLS but my service provider (clara.net) only
    offers SSL, which I can't find on your menu. Is it possible ?
    many thanks
  • Profile Image
    JotForm Support

    Answered by Nik_C on October 28, 2016 at 09:52 AM

    All our submissions and forms are SSL secured by default, you can read more about that in this blog: https://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted-

    So there is no a specific set to make submissions SSL secured, they already are.

    If you have further questions please let us know.

    Thank you!