What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email formatting

    Asked by paulrus on October 21, 2016 at 02:35 PM

    Hi Team,

     

    Please check on the following inconsistency. Users submit the EFT and Portal forms, including their Username: and Username Email Address: , but in the notification email body they do not show up. 

    Please see the below example, supported with the attachments.

    Let me know if you need additional details.

     

    Thank you,

    Paul

    Screenshot
    email check in the notification and
  • Profile Image
    JotForm Support

    Answered by KadeJM on October 21, 2016 at 05:19 PM

    If I understand your issue correctly it seems that you have some of your form information that wasn't included in the email notification to your email address.

    I checked your account and it appears that you are a sub account user.

    Can you please provide us with a link to this form that your having this problem with so that we can investigate it more for you?