Email formatting

  • Profile Image
    Asked on October 21, 2016 at 02:35 PM

    Hi Team,


    Please check on the following inconsistency. Users submit the EFT and Portal forms, including their Username: and Username Email Address: , but in the notification email body they do not show up. 

    Please see the below example, supported with the attachments.

    Let me know if you need additional details.


    Thank you,


  • Profile Image
    Answered on October 21, 2016 at 05:19 PM

    If I understand your issue correctly it seems that you have some of your form information that wasn't included in the email notification to your email address.

    I checked your account and it appears that you are a sub account user.

    Can you please provide us with a link to this form that your having this problem with so that we can investigate it more for you?