What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are my forms showing as disabled

    Asked by PearlDivingWithKarri on October 21, 2016 at 02:58 PM

    is there a way to ACTUALLY get an answer other than posting on the stupid questions page?? Why the hell are people getting a "form disabled" message??  

    message Than Getting a
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    JotForm Support

    Answered by david on October 21, 2016 at 06:41 PM

    We also offer support via email at support@jotform.com, however, we do not currently offer phone based support. 

    In regards to why the forms are disabled, we do not allow for the collection of credit card details through forms.  As per our terms of use:

    https://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system.

    If you require payment authorization, that can be done through one of our many payment processors:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    I removed the credit card fields from your forms and restored your account.  Your forms are usable once again.