What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    REFUND

    Asked by rrrescuecc on May 03, 2012 at 04:33 PM

     

    Hi,

     

    On 24/04/2012 I made a purchase of $9.95

    And I got the error message that says: (Ref# 44847365) Your order for JotForm Premium-Monthly Subscription cannot be processed.

    I received the information below:

    Dear SUNNY GEORGE DURU

    Thank you for submitting your order for JotForm Premium-Monthly Subscription using Plimus. Unfortunately we are unable to approve your order at this time because of the following:

    Inconsistent contact / billing information

    We apologize for any inconvenience this may cause, if you feel you are receiving this message in error, or if you wish to submit relevant information to your case, please contact us at: sales@plimus.com, otherwise no further action is required.

    Important: The credit card submitted will not be charged for this order.

    Regards,

    Plimus Sales

     

    PLEASE NOTE THAT I WAS CHARGED FOR THIS, MY CARD WAS BIILED, PLS I ASK FOR A REFUND.

    THIS IS THE SECOND TIME I AM ASKING FOR THIS REFUND. I HOPE TO GET IT THIS TIME.

     

    THANKS

  • Profile Image

    Answered by gori-mathew on May 03, 2012 at 05:14 PM

    Hi,

    Sorry for what this issue has caused you. I have checked on our 3rd party payment gateway Plimus and found that your Transaction was cancelled.

    Please contact sales@plimus.com or support@plimus.com for further reasons why your payment was cancelled. If you were deducted then be assured you will get refund.

    https://cp.plimus.com/jsp/support.jsp?sessionId=bris8301407779472747