- rrrescueccAsked on May 03, 2012 at 04:33 PM
On 24/04/2012 I made a purchase of $9.95
And I got the error message that says: (Ref# 44847365) Your order for JotForm Premium-Monthly Subscription cannot be processed.
I received the information below:
Dear SUNNY GEORGE DURU
Thank you for submitting your order for JotForm Premium-Monthly Subscription using Plimus. Unfortunately we are unable to approve your order at this time because of the following:
Inconsistent contact / billing information
We apologize for any inconvenience this may cause, if you feel you are receiving this message in error, or if you wish to submit relevant information to your case, please contact us at: firstname.lastname@example.org, otherwise no further action is required.
Important: The credit card submitted will not be charged for this order.
PLEASE NOTE THAT I WAS CHARGED FOR THIS, MY CARD WAS BIILED, PLS I ASK FOR A REFUND.
THIS IS THE SECOND TIME I AM ASKING FOR THIS REFUND. I HOPE TO GET IT THIS TIME.
- gori-mathewAnswered on May 03, 2012 at 05:14 PM
Sorry for what this issue has caused you. I have checked on our 3rd party payment gateway Plimus and found that your Transaction was cancelled.
Please contact email@example.com or firstname.lastname@example.org for further reasons why your payment was cancelled. If you were deducted then be assured you will get refund.