What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal: HTML code showing in payment section when viewing the submission through the "Inbox" option in "My Forms" page.

    Asked by WeavexPert on October 21, 2016 at 04:04 PM

    Good Afternoon Jotform Family<

    I have a customer that just made a payment with the PayPal integrated form and I received the notification as an html code. Can you please correct this issue for me please?

    Page URL:

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    JotForm Support

    Answered by Kevin_G on October 21, 2016 at 09:38 PM

    I have checked in your form and I can see the same problem, I even cloned your form and I was able to replicate the problem on my end, although the payment section shows fine in the submissions page, when accessing to the submission through the Inbox option in My Forms page the HTML code is showing. 

    I will forward this thread to our second level so this can be checked and resolved by our developers, we will let you know once this is resolved. 

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    JotForm Developer

    Answered by erhan on October 24, 2016 at 06:21 AM


    We have fixed the problem. Thanks for your feedback.