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  • Profile Image

    deleted submission

    Asked by veronikacejpkova on May 03, 2012 at 05:39 PM

    hello I just deleted very important submission from here, by mistake, how can i get it back? is there anywhere "deleted messages" form?

    please let me know info@1model.co.uk

    Page URL:
    www.1model.co.uk

  • Profile Image
    JotForm Support

    Answered by jonathan on May 03, 2012 at 06:06 PM

    Hello Veronika,

    Unfortunately, deleted submissions cannot be undone. This is why it ask for confirmation before you can proceed with delete

    If you can provide us the info from which form and submission it was, maybe we can request from our administrators if something can be done about it.

    FYI

    Thanks.

  • Profile Image

    Answered by veronikacejpkova on May 03, 2012 at 07:00 PM

    hi jonathan, i so much appreciate your reply.

    that is the problem, it didnt ask me for confirmation...i actually didnt even realise it was a delete button, and i just clicked and then it was gone.

    The form calls "Model Confirmation" and it was the first submission with todays date 2012-05-03

    (our website is 1model.co.uk and my account registered is veronika@whisperorphans.org

     

    also i have another problem.

    i am not receiving email confirmation on the submission on my emails. yesterday i only received one confirmation and then the rest i only found on the jotform website. i keep updating the form of the email address and i works and when i also test it from my site, i get email, but when some other people do it, i hardly get any emails. why is that?

    i also host other forms for my other charity website and i always get notifications.

  • Profile Image
    JotForm Support

    Answered by jonathan on May 03, 2012 at 07:59 PM

     

    Hi,
    Unfortunately, the deleted submission cannot be retrieve anymore. The detailed reason was explained here : http://www.jotform.com/answers/51636-Is-there-a-way-to-recover-deleted-submissions
    You can actually get a copy of your submissions from the email notification. Please check that.
    I checked your "Model Registration" form and found 3 email notification setup, all for register@1model.co.uk.
    According to our logs the email were sent to register@1model.co.uk from veronika@whisperorphans.org.
    /var/log/mail.log:May 3 17:41:29 ying sendmail[5910]: q43LfS9X005910: to=register@1model.co.uk, ctladdr=veronika@whisperorphans.org (1001/1002), delay=00:00:01, xdelay=00:00:00, mailer=relay, pri=30686, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q43LfTun005911 Message accepted for delivery)

    Please inform us if you are still having issue. Thanks.