What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto Payment charged our card-we no longer use this service and would love a full refund

    Asked by qualitydriven on October 22, 2016 at 11:12 AM

    Hi there, our business no longer uses JotForm and we were automatically charged for this service. Two requests:

    1.  We ask that you cancel our service and automatic payment drafts.

    2.  We kindly request that since we have not used this service in exactly one year and have no intention of using this service for the next year, a full refund is issued.

    Thanks so much for your consideration!  :)

    Sincerely,

    Maria Dorian
    Quality Driven Software

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    JotForm Support

    Answered by Welvin on October 22, 2016 at 03:57 PM

    All good. We have canceled your subscription and refunded your last payment. Expect the refund returned to your card within 4-10 business days. 

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    Answered by qualitydriven on October 22, 2016 at 04:44 PM
    Dear Jotformforum_968728, We would like to acknowledge that we have received your request and a ticket has been created. A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). To view the status of the ticket or add comments, please visit https://support.qualitydrivensoftware.com/helpdesk/tickets/249 Thank you for your patience. Sincerely, Quality Driven Support Team
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    Answered by qualitydriven on October 22, 2016 at 04:44 PM
    Hi Jotformforum_968728, A new Quality Driven account has been created for you. Click the url below to activate your account and select a password! https://support.qualitydrivensoftware.com/register/SAxnWIlwjrbxB30Ma8vY If the above URL does not work try copying and pasting it into your browser. If you continue to have problems, please feel free to contact us. Regards, Quality Driven
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    Answered by qualitydriven on November 22, 2016 at 09:49 AM

    You guys are the best which is why I am a returning customer. Thank you!!