What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I make my form go live?

    Asked by kjmartin1012 on October 22, 2016 at 12:06 PM

    When I press publish, I share the link and it says that the form isn't available and that it's disabled?

    Page URL:

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    JotForm Support

    Answered by John_Benson on October 22, 2016 at 05:18 PM

    Your account is currently autosuspended. I checked your form and I can see that you have fields that are asking for credit card information. Please take note that you are not allowed to collect credit card details here in JotForm. It violates our terms of use.

    I have removed the credit card fields so that I can re-activate your account. If you need to collect payments from your users, you need to use one of our payment processors. You may also check the Payment section of our user guides.

    Hope that helps. Thank you.