What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Question about Input Mask

    Asked by rossifrancesco on October 22, 2016 at 12:49 PM

    I insert in a cell the input mask ### min . If I insert a number of three digits there are not problem ( for example 234 min). But if I insert a number of two digits I have _ that I don't want ( for example 12_min)

    How can I solve my problem? Thank you

  • Profile Image
    JotForm Support

    Answered by BDAVID on October 22, 2016 at 08:00 PM

    That's the default behavior, input mask is used to indicate the user the amount and type of characters he should enter in a field. 

  • Profile Image

    Answered by stormingrobots on January 26, 2017 at 12:52 PM

    I have a number which takes a sum of several field.

    Then, this number value is copied into a text field (because I  need the $ to show up).

    Unfortunately, it does not work. $ does not show up because the source field is a number field which itself cannot hold '$', of course. 

    Please let me know how else I can have this text-field to show up with $. 

    See the Sibling discount and the Hidden Sibling Discount : https://www.jotform.com//?formID=70208611384148

     

    I have tried out the input mark, it does not work. As a matter, it expanded my sibling discount based on the number of  "#".  e.g.

    input mask : $  ###.##

    the actual amount is : $45.50

    it shows up as: $  455.__ (wrong!)

    Advise?

  • Profile Image
    JotForm Support

    Answered by BJoanna on January 26, 2017 at 01:29 PM

    I have inspected your form, but I am not sure with which fields are you having issues with. There is also log of calculations and hidden fields, so I do not know what to check and test. I was also not able to find any field where input mask is turned ON. 

    Please provide us more details about your issue. Tell  us with which fields you have issues and how do you want them to work. If possible also provide us a screenshot

    Just to mention if you want to force your users to enter all numbers in field that is using input mask option, you need to check Fill Mask Validation option.

    Here is my demo form: https://form.jotform.com/70255081277960 

    Let us know if you need further assistance.