Order with option to not pay and receive the submission

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    Asked on October 22, 2016 at 03:03 PM

    Hello There, I just create a form for our Film Festival Pass and tickets order.

    Many of our members prefer to pay at the door or send a check.

    I maid a test order one product where the web redirect to a paypal page. But if I don't complete the payment, I don't receive any email for at least the product ordered.

    What would be the solution?

    Thank you




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    Answered on October 22, 2016 at 09:18 PM

    Hi Luc,

    There are 2 options available to achieve this. You can use both or just either.

    #1 Use payment authorization only.

    User guide:  How-to-Enable-Payment-Authorization

    With this option enabled on the payment tool, you can collect payment later if you want to.

    #2 Enable Notification Email for incomplete payments.

    User guide: How-to-Setup-Incomplete-Payment-Notification-E-Mail

    This will send email alert to your email even for those submissions that were not completed or cancelled or user did not proceed to complete paypal transaction.

    Hope this help. Let us know if you need further assistance.