What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Order with option to not pay and receive the submission

    Asked by lucalexis on October 22, 2016 at 03:03 PM

    Hello There, I just create a form for our Film Festival Pass and tickets order.

    Many of our members prefer to pay at the door or send a check.

    I maid a test order one product where the web redirect to a paypal page. But if I don't complete the payment, I don't receive any email for at least the product ordered.

    What would be the solution?

    Thank you




    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on October 22, 2016 at 09:18 PM

    Hi Luc,

    There are 2 options available to achieve this. You can use both or just either.

    #1 Use payment authorization only.

    User guide:  How-to-Enable-Payment-Authorization

    With this option enabled on the payment tool, you can collect payment later if you want to.

    #2 Enable Notification Email for incomplete payments.

    User guide: How-to-Setup-Incomplete-Payment-Notification-E-Mail

    This will send email alert to your email even for those submissions that were not completed or cancelled or user did not proceed to complete paypal transaction.

    Hope this help. Let us know if you need further assistance.