- HadleighTempleAsked on October 22, 2016 at 03:23 PM
The script being called is
- JotForm SupportjonathanAnswered on October 22, 2016 at 09:27 PM
Please try also re-publishing your form using instead its iframe publish code.
User guide: Getting-the-form-iFrame-code
Since you already had use the script embed code and there is issue on some users, it is highly possible the issue was due to script conflict.
Using the iframe publish code of the form should prevent any script conflict from happening.
Let us know if this did not resolve the issue.
- HadleighTempleAnswered on October 25, 2016 at 02:44 PMHi Jonathan
Thanks for your reply; unfortunately the iframe method did not work for
the person concerned either. I took a look at his laptop and discovered
the culprit was an advertisement blocker called AdBlock. I added our
site as an exception to Adblock and he is now happy.