What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How is it that the form does not show up on some of my friends' browsers?

    Asked by HadleighTemple on October 22, 2016 at 03:23 PM

    I simply link to a javascript on Jotform. That javascript paints the background colour and inserts the header and footer images, but the form does not appear. On other people's machines it works fine!

    The script being called is


    Page URL:

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    JotForm Support

    Answered by jonathan on October 22, 2016 at 09:27 PM

    Please try also re-publishing your form using instead its iframe publish code.

    User guide: Getting-the-form-iFrame-code

    Since you already had use the script embed code and there is issue on some users, it is highly possible the issue was due to script conflict.

    Using the iframe publish code of the form should prevent any script conflict from happening.

    Let us know if this did not resolve the issue.


  • Profile Image

    Answered by HadleighTemple on October 25, 2016 at 02:44 PM
    Hi Jonathan
    Thanks for your reply; unfortunately the iframe method did not work for
    the person concerned either. I took a look at his laptop and discovered
    the culprit was an advertisement blocker called AdBlock. I added our
    site as an exception to Adblock and he is now happy.
    Brian Nichols
    JotForm wrote: