How is it that the form does not show up on some of my friends' browsers?

  • HadleighTemple
    Asked on October 22, 2016 at 3:23 PM

    I simply link to a javascript on Jotform. That javascript paints the background colour and inserts the header and footer images, but the form does not appear. On other people's machines it works fine!

    The script being called is

    https://form.jotformeu.com/jsform/42472692302351

    Jotform Thread 968848 Screenshot
    Page URL: http://hadleighcameraclub.org.uk/enquiries.php
  • jonathan
    Replied on October 22, 2016 at 9:27 PM

    Please try also re-publishing your form using instead its iframe publish code.

    User guide: Getting-the-form-iFrame-code

    Since you already had use the script embed code and there is issue on some users, it is highly possible the issue was due to script conflict.

    Using the iframe publish code of the form should prevent any script conflict from happening.

    Let us know if this did not resolve the issue.

    Thanks.

  • HadleighTemple
    Replied on October 25, 2016 at 2:44 PM
    Hi Jonathan
    Thanks for your reply; unfortunately the iframe method did not work for
    the person concerned either. I took a look at his laptop and discovered
    the culprit was an advertisement blocker called AdBlock. I added our
    site as an exception to Adblock and he is now happy.
    Regards
    Brian Nichols
    JotForm wrote:
    ...