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    Resetting Password - Help

    Asked by Jason on October 22, 2016 at 11:36 PM


    I have been trying to reset my password.  Apparently I have 2 accounts created.

    The first is jhearon@mac.com

    The second is a username login:  stormpower29

    I have tried to reset stormpower29 but I am not getting an email to any of my emails.

    In addition, i was trying to connect to my Stripe account and got connected a couple of times.. but now it won't connect at all..

    Thank you for your help :)



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    Answered by Irshad on October 23, 2016 at 01:35 AM

    Hi, your username "stormpower29" is associated with the email address "jearon@mac.com". It was in the bounce list of system. Below is the reason given by the system:

    Reason(s) : smtp; 550 5.1.1 unknown or illegal alias: jearon@mac.com

    I have just removed your email address from the bounce list. So now you should be able to receive email notification. So please try to click on Forgot Password link again, and you will get Password reset instruction on your email address.

    Also please check the below guide, which explains, how to setup email alerts to prevent email bouncing related issues:


    Considering that we can only reply to one question per thread I have moved your other questions to separate threads and we will provide you answers there:



    If you have any query, or need further assistance, feel free to revert back.

    Thank you!