What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form not responsive?

    Asked by design_swilliams on October 23, 2016 at 12:21 AM

    My form is not working responsively. I have the 'Make this form responsive' box checked, but it isn't working as so. When I scale my browser smaller than 960px my form disappears completely. Please let me know what I can do to fix this.

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    JotForm Support

    Answered by EltonCris on October 23, 2016 at 01:25 AM

    The standalone form is working fine. I don't see any problem when viewed on mobile.

    If you have embedded the form on your website, it could be the container of the form where you have pasted the embed code that is messing up on mobile and affects the form. Please check and review the mobile responsive styles in your website. 

    If you need further help, let us know the website URL so we can inspect it in our browser and provide you ways to fix it.

    Thanks!

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    Answered by design_swilliams on October 23, 2016 at 10:06 AM

    The form is working fine on desktop/laptop, but not on tablet or mobile. I'm working in Adobe Muse to build the site - not sure if the program would have anything to do with it.

    The site URL is http://www.oinkcreative.com/deadradiodemo/ 

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    JotForm Support

    Answered by EltonCris on October 23, 2016 at 10:52 AM

    I think it's due to script conflict. Something is breaking the form script when viewed on mobile. Please use the iframe embed code version, this should fix it.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Let us know how this goes. Thanks!