What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to connect on Stripe Payment Gateway

    Asked by Jason on October 23, 2016 at 01:33 AM

    In addition, i was trying to connect to my Stripe account and got connected a couple of times.. but now it won't connect at all..

    Thank you for your help :)



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    JotForm Support

    Answered by liyam on October 23, 2016 at 02:58 AM


    You are using a Stripe API key for integrating your form with Stripe. The current method of integration now is quite different unlike what it used to be (Using API keys). So your form needs no connection confirmation when checking the integration anymore.

    If upon payment you are receiving an error your Stripe, please let us know.