What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    upload widget not working on mobile website.

    Asked by vatsald19 on October 23, 2016 at 01:58 AM

    the upload widget that i created works on the desktop version of the website but it does not work on the mobile version of the same, please help

    Page URL:
    www.saurashtrastores.page.tl

    Mobile upload widget mobile website on mobile
  • Profile Image
    JotForm Support

    Answered by Mike_G on October 23, 2016 at 03:29 AM

    I have checked the website you included in your post, but I can't seem to find the form from Jotform in it. 

    I have tested your form (stand alone) on a both android and iOS mobile devices. It seems to be working fine and I have not encountered any issues.

    May we know the exact issue you are having when you try to upload from the Image Upload Preview widget in your form? Is the issue only happening with the form when it is uploaded on your website?

    Can you provide us the exact location of the form on your website? We would like to conduct a test on the actual form.

    We will wait for your response. Thank you.