What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to get the day countdown app to work?

    Asked by ActionBlast on October 23, 2016 at 06:57 AM

    Hi i'm trying to make an event form but the count down app comes out as NAN and NA the event is on 5th of November at 11am ca anyone help me please??

    Page URL:

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    JotForm Support

    Answered by Jan on October 23, 2016 at 07:28 AM

    I opened your form and I was able to replicate the issue. You need to specify all the values in the Countdown widget in order to fix this. I cloned your form and I saw that you didn't enter a value for the "Minute" field. Please try the following steps:

    1. Select the widget and then click the wand icon.

    2. Scroll down and enter a value in the "Minute" field. Click the "Update Widget" button after.

    Here's the result:

    Hope that helps. Thank you.

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    Answered by scott on October 23, 2016 at 07:40 AM

    WOW!! that was fast!!! Thank you so much for your help!!!!

    Hi Thank you so much!! it works like a charm!! i couldn't find out where to rely from my account hope this is ok?


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    JotForm Support

    Answered by Jan on October 23, 2016 at 09:09 AM

    Glad I can help. Let us know if you need further assistance. Thank you.