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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I no longer receiving the data from form submission?

    Asked by FranzJ on October 23, 2016 at 08:23 AM

    Hello, 

    For sometime now, I have not been receiving any data from the form entitled "Quick Quote" in my account. I have sent myself "test" emails but still have not received anything. Please assist me with this urgent matter. No form data, no sales for me!

    Best,

    Franz Johnson

    Page URL:
    https://secure.jotform.com/form/3261516780

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 23, 2016 at 10:26 AM

    I removed your email from the bounce list. You should receive emails by now.

    Here's the bounced reason:

    frazzleg@yahoo.com is in the bounce list 

    Reason(s) : spam

    It seems your email has rejected the email submissions from JotForm due to a suspected spam. Please add the noreply@jotform.com sender email to your contact list to avoid this from happening again.

    Thank you!

  • Profile Image

    Answered by FranzJ on October 23, 2016 at 05:44 PM
    Thanks Elton,Problem solved.FranzJ
    On Sunday, October 23, 2016 10:26 AM, JotForm wrote:

    New response received A new response has been received: Answered by EltonCris I removed your email from the bounce list. You should receive emails by now.Here's the bounced reason:frazzleg@yahoo.com is in the bounce list Reason(s) : spamIt seems your email has rejected the email submissions from JotForm due to a suspected spam. Please add the noreply@jotform.com sender email to your contact list to avoid this from happening again.Thank you! View this thread on browser » Unsubscribe Thread 1477232812

    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 23, 2016 at 11:38 PM

    Hello FranzJ,

    On behalf of my colleague, you are welcome. I am glad to know that your issue is resolved. 

    Please note that you can yourself check if your email address ended up in our bounce list and remove it as well. The following guide should help you: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Thank you!