What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    White label branding for page error

    Asked by southind on October 23, 2016 at 11:05 AM

    Is there anyway i can create a custom page error. last time my account has been suspended due for phishing and after that when users accessing my forms is says form is disabled. how i can change that to custom text or custom url? and also if jotform server is down it will give users jotform is current unavailable. i want to brand my form to our company?

    label white label for My Forms JotForm custom url create
  • Profile Image
    JotForm Support

    Answered by Jan on October 23, 2016 at 12:36 PM

    Unfortunately, you cannot redirect the JotForm's "Error page" to another page. When your account got suspended and all the forms were disabled, they'll get the "Form not found. Form is disabled." error message.

    Also, you cannot customize those pages. However, you can change the Form Warnings messages. Here's a guide: How-to-Change-Form-Warnings.

    If the form is disabled, you can set a specific message.

    If the server is down, the site is inaccessible. It means that the users will not be able to open any webpage from JotForm. So that users will not be redirected or see any custom pages.

    If you have any questions, let us know. Thank you.