What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hover Text: HTML tags in hover text shows as plain text.

    Asked by yasinrazaq on October 23, 2016 at 12:35 PM


    I've previously done this and it used to work fine. I've taken another look at the form and it's no longer accepting html. 

    On the last page please hover above 'Facilities and equipment' file upload option.


    Please come back to me asap as this is disrupting our services.



    hover text HTML tags plain text
  • Profile Image
    JotForm Support

    Answered by Mike_G on October 23, 2016 at 12:54 PM

    We would like to apologize for an inconvenience this is causing you. I tried to do some tests and I was able to reproduce the issue you're having. 

    I will forward this concern to our development team so they can take a look at the issue. However, I'm sorry if I cannot provide an ETA to when this will be fixed but rest assured that once there is an update or we hear anything from them we will update you here, in this thread, the soonest. 

    Thank you.

  • Profile Image

    Answered by yasinrazaq on November 24, 2016 at 09:11 AM

    It's now been over month with no reply at all. Not even an update. Can you please give me a progress update as this is dragging out too much now. We pay for our services with you and don't feel this is acceptable.

  • Profile Image
    JotForm Support

    Answered by owen on November 24, 2016 at 09:45 AM

    Hi Yasin, 

    We are aware of the issue and there are other users that have reported it. Our developers will sure be looking into it but the timeframe is completely dependant on their current workload. 

    We are sorry that you have had to deal with such an issue, please accept our apology on this. We really appreciate your patience. 

    Do contact us whenever you need assistance. We are glad to be helping you. 

  • Profile Image

    Answered by yasinrazaq on November 29, 2016 at 11:28 AM

    Owen (Jotform),


    I am paying for this service and customers are continually complaining.

    I have waited for over a month for this to be fixed, it is not just a case of simply going to a new provider, my forms are embedded within so many different websites.  I am now looking to formally complain, I understand you have capacity issues. However, this is something that should have been tested before hand and other jot form customers are experiencing the same issue.  This needs to be a priority!

    Kindly send me your complain form as I am looking for compensation as a paying customer...






  • Profile Image
    JotForm Support

    Answered by Charlie on November 29, 2016 at 12:42 PM

    Again, our apologies for the inconvenience. This has already been escalated to our back-end team, including the upper management. I will make a follow up notification for this. I'm sorry but I am not aware of a complain form in our end, but you can email any feedback or concern at support@jotform.com. It will surely be read by our upper management.