What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can't logon to my account.

    Asked by Brett  on October 23, 2016 at 05:32 PM

    My computer has been re imaged and i lost all of my auto logons. when I try to logon on it tells me it does not match? 

    pretty sure i have the correct password.

    I clicked forgot password and have not yet received anything via email?

     

    urgent

     

     

    can't can forgot password all and email
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 23, 2016 at 11:03 PM

    Hello Brett,

    What is your JotForm account username or the email address you have used in your account profile? I am unable to find any details with your email address brettdennison@bigpond.com.

    Alternatively you can also let us know any of your form ID / form URL or the web page URL where you have embedded your form and we will take a look. 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by Brett  on October 24, 2016 at 02:44 AM
    All sorted it worked this morning? After a few go’s ?


    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 24, 2016 at 03:48 AM

    Hello Brett,

    I am glad to know that your issue is resolved. 

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by Brett  on October 25, 2016 at 05:44 PM
    Hi I have been using the quiz App and have found that when the students get their instant feed back they are shown the correct evaluation but when I go into the app to collect the marks many of the questions that have been selected by the students have been marked incorrect when they are actually correct.
    It works on the instant feed back that appears as they submit but not on the records?


    This is the feed back screen that the students see after submitting their form. (This is evaluated correctly)

    cid:image001.jpg@01D22EE8.85F286C0

    This is a screen shot of what I see when I log into results… same test different results? (This is incorrect)



    Any ideas?

    My logon is brettdennison if you would like to check some others?



    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 25, 2016 at 11:20 PM

    Since your latest concern is not related to the title on this thread, I have moved your question to a new thread. Please follow this link to view the thread: https://www.jotform.com/answers/971687. We will assist you with your question about the quiz app on that thread. Thank you.