What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I change the size of picture at customize pdf

    Asked by KayhoKim on October 23, 2016 at 09:47 PM

    Dear team,

    Hi, I'm a big fan of your super easy form creating system and using it happily.

    I have a question about the customize pdf function.

     

    I might be able to modify the size of submitted picture at customize pdf function but I couldn't do that. Whenever I try to modify the picture size, the field size shirnk but actual picture size didn't respond.

    Is there any other ways to change the size of picture?

    size picture customize pdf how
  • Profile Image
    JotForm Support

    Answered by candy on October 24, 2016 at 04:14 AM

    Hello,

    We are very glad to see that you are using Jotform happily. Thank you for contacting us.

    I've created an example form to do that on my side. Please find the screen below to see how to change the size of the image in the submission pdf:

    I hope this helps. If you need further assistance, please do not hesitate to contact us.

    Thank you.

  • Profile Image

    Answered by KayhoKim on October 24, 2016 at 04:30 AM

    I think there is something bug, It should be changed like exactly what you did. However, in my case, I deleted picture field and add picture field again. After that, the picture doesn't change at all. I don't know whether you can test with my form but if you can, I recommend you to test with my form.

  • Profile Image
    JotForm Support

    Answered by candy on October 24, 2016 at 04:53 AM

    Hello again,

    As per your request, I've entered your account and checked your form in order to test it.

    I've created submissions and I am not able to see the image in order to change the size in PDF customizer also as you can see below:

    I recommend you to reset your PDF and exit before saving as you can see the screenshot below:

    If this solution will not work, I will forward this issue to our developers to fix it.

    Thanks in advance.

     

  • Profile Image

    Answered by KayhoKim on October 24, 2016 at 05:00 AM

    I added picture field again. you can test it now. Sorry for waiting.

  • Profile Image
    JotForm Support

    Answered by candy on October 24, 2016 at 05:28 AM

    Hello,

    I've tested again. Your issue has been fixed. Please find the screen below:

    After changing your form, I recommend you to reset your PDF as you see below:


    If you have any question, do not hesitate to contact us.

    Thank you.

     

  • Profile Image

    Answered by KayhoKim on October 25, 2016 at 03:13 AM

    Thank you for your reply. However, I wanna change the width of picture. In this form, I can only change the height of picture. When I drag picture to the left not up or down, picture doesn't change at all.

  • Profile Image
    JotForm Support

    Answered by candy on October 25, 2016 at 03:31 AM

    Hello again,

    I've checked twice. I've seen that I am able to change the width of the picture as well as height. In which web browser do you test? I am using Mozilla Firefox and I am able to change the width and save as you can see the screen below:

    Just in case, I've cleared your form caches in order to avoid a possible issue.

    Could you please try again and send me a screenshot? 

    Thanks in advance.

  • Profile Image

    Answered by KayhoKim on October 25, 2016 at 04:54 AM

    Oh, I've tested with internet explore and google chrome. Let me try it with firefox browser.

  • Profile Image

    Answered by KayhoKim on October 25, 2016 at 05:54 AM

    Thank you for your answering! Now the picture size changes perfectly with Mozilla firefox browser. Can I have one more question?

    When I export pdf, picture name is also printed, so all arrangement I made become messy. Could you tell me how to delete the picture name(address) when I export pdf?
  • Profile Image
    JotForm Support

    Answered by candy on October 25, 2016 at 06:32 AM

    Hello,

    As it is an another question, I've split the thread in order to assist better by our Support team. We will answer your question in the following link below:

    https://www.jotform.com/answers/970668

    Thank you.