- wbpAsked on October 24, 2016 at 03:52 AM
I have a form and I can not view it from my IP: 220.127.116.11
It is accessable from other IPs. What is the problem?
Other active forms from my accout have no problem.
- JotForm SupportowenAnswered on October 24, 2016 at 07:07 AM
I have checked your IP through our system and I see no action taken against it on our end. Can you please provide a screenshot of the error you are getting when you try to reach your form? We can investigate it further then.
However, I can also confirm that you have many forms that are disabled either by you or automatically. Can you also specify the form that you are not able to see?
We will be waiting for your response.
- wbpAnswered on October 25, 2016 at 01:52 AM
- JotForm SupportowenAnswered on October 25, 2016 at 02:01 AM
Thank you so much for your screenshot. It will definitely help us investigate this further. I will look into this with our developer team and get back to you in a timely manner.
We appreciate your patience on this and we are sorry that you have had to deal with such an issue.
I will let you know as soon as we understand what is going on. Thank you for reporting this.
- JotForm SupportowenAnswered on October 25, 2016 at 02:34 AM
We have further investigated the issue. I can assure you that there is nothing wrong about this particular form of yours. At least, nothing wrong on our end. Please check for regional or local issues which may have temporarily blocked your form.
Please check your form again and see if it is available to be viewed.
Thank you for contacting us.