What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't receive any submission to emails.

    Asked by couplebeauty on October 24, 2016 at 04:45 AM

    Hello Jotform team,

    Recently, I can't receive any submission to below emails 

    info@couple.com.hk 

    heicouple@gmail.com

    couple.com.hk@gmail.com

     

    Please advice how to solve.

    Couple

     

     

    Page URL:
    https://form.myjotform.com/20480934572

    receive can't can Emails JotForm hello
  • Profile Image
    JotForm Support

    Answered by candy on October 24, 2016 at 05:12 AM

    Hello,

    I've checked your account and the emails above. I've seen that 2 of that emails above were in our bounce list as you can see the screenshots below:

    That was the reason you did not receive emails to that email addresses. I've removed the emails from our bounce list and you should be able to receive submission emails normally now.

    However, submissions had sent normally to heicouple@gmail.com email address as it was not in our bounce list as you can see the screenshot below :

    Moreover, if you want to check if any email address is in our bounce list or not, you can do it yourself. Please check the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Please check the issue again and if the issue still persists, do not hesitate to contact us.

    Thanks in advance.

  • Profile Image

    Answered by couplebeauty on October 24, 2016 at 08:29 AM

    Thanks your help.