Can't receive any submission to emails.

  • Profile Image
    couplebeauty
    Asked on October 24, 2016 at 04:45 AM

    Hello Jotform team,

    Recently, I can't receive any submission to below emails 

    info@couple.com.hk 

    heicouple@gmail.com

    couple.com.hk@gmail.com

     

    Please advice how to solve.

    Couple

     

     

  • Profile Image
    candy
    Answered on October 24, 2016 at 05:12 AM

    Hello,

    I've checked your account and the emails above. I've seen that 2 of that emails above were in our bounce list as you can see the screenshots below:

    That was the reason you did not receive emails to that email addresses. I've removed the emails from our bounce list and you should be able to receive submission emails normally now.

    However, submissions had sent normally to heicouple@gmail.com email address as it was not in our bounce list as you can see the screenshot below :

    Moreover, if you want to check if any email address is in our bounce list or not, you can do it yourself. Please check the following link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Please check the issue again and if the issue still persists, do not hesitate to contact us.

    Thanks in advance.

  • Profile Image
    couplebeauty
    Answered on October 24, 2016 at 08:29 AM

    Thanks your help.