What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload Form: Invalid extension error

    Asked by salescadsuppliesie on October 24, 2016 at 06:55 AM

    Please screen shot below:

    There is an error when uploading:

    Also the link to our dropbox seems to be failing over the last few days.

    Here is a link to webpage:

    http://www.thecadgroup.ie/cad-print-bureau-upload-and-send-files.asp

     

     

    Page URL:
    http://www.thecadgroup.ie/cad-print-bureau-upload-and-send-files.asp

    Screenshot
    upload form invalid extension
  • Profile Image
    JotForm Support

    Answered by beril on October 24, 2016 at 08:18 AM

    Thank you for reporting the issue. The issue should be fixed now. We would appreciate it if you could also test it on your side and let us know the result. We will wait for your response.

  • Profile Image

    Answered by salescadsuppliesie on October 24, 2016 at 11:48 AM

    This is the the test on my side.

    ~This is urgent and we need it fixed please....

     

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    JotForm Support

    Answered by Mike on October 24, 2016 at 03:00 PM

    Are you still able to reproduce the error on your end? If possible please share a screenshot with us.

    How to include screenshot image in the support forum

    I have checked your embedded form in different browsers, but I was not able to reproduce the issue.

  • Profile Image

    Answered by salescadsuppliesie on October 25, 2016 at 04:56 AM

    We produced the error on last screen shot under the upload file blue button.

     

    However overnight all seems to be fixed but could you give me a reason as to why this might have happened.

  • Profile Image
    JotForm Support

    Answered by seth on October 25, 2016 at 06:55 AM

    We are sorry that you had troubles with using your form. The upload field was updated by our developer team. Your issue might be related to this update. We hope this issue won't recur again.

    Please contact us again if you experience any other issues.

    Thanks for your understanding.

    Regards.