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  • Profile Image

    Can't upload PDF's anymore *invalid extension*

    Asked by cmsdsb on October 24, 2016 at 07:16 AM

    Since today we are not able to upload PDF's. This has always been working. I've tried several PDF-documents, but all of them failed. See attached printscreen.

     

    With kind regards,

    Shahien Manesh

    Business Development & Communications

    T

    +31 30 212 11 78

    CMS Derks Star Busmann N.V.  
    Newtonlaan 203  
    |  3584 BH  Utrecht  |  The Netherlands
    cms.law

     

    Page URL:
    https://form.jotform.com/62723233348959

    Screenshot
    can't Upload PDF can can't upload
  • Profile Image
    JotForm Support

    Answered by beril on October 24, 2016 at 08:19 AM

    Thank you for reporting the issue. We would appreciate it if you could also test it on your side and let us know the result. We will wait for your response.

  • Profile Image

    Answered by multitrade on October 24, 2016 at 08:47 AM

    Hello,
    today you can not upload files to the form, you receive always answer unsupported file. The error has been reported to me by several of my users who are no longer able to use my form.
    Sure one of your speedy reply, I extend greetings cordili.

  • Profile Image

    Answered by 4funbooks on October 24, 2016 at 08:49 AM

    We also get this bug starting from last week. It comes and goes..

    So sometimes it incorrectly checks file extension and doesn`t allow upload even on correct types.

    Also instead of this:

    "Only pdf, jpg, jpeg, png, gif, tif, tiff, zip, rar are allowed"

    you get this

    "Only are allowed"

  • Profile Image
    JotForm Support

    Answered by beril on October 24, 2016 at 10:50 AM

    @4funbooks and @multitrade,

    Our developers checked the issue again. The issue should be fixed now. If it doesn't work for you could you please clear your browser caches? After that, we would appreciate it if you could also test it on your side and let us know the result.

  • Profile Image

    Answered by 4funbooks on October 24, 2016 at 12:21 PM

    Seems like it works now, thanks!

  • Profile Image

    Answered by multitrade on October 27, 2016 at 04:44 AM
    Hi, problem solved

    Da: JotForm [mailto:noreply@jotform.com]
    Inviato: lunedì 24 ottobre 2016 16.50
    A: p.cerbone@multi-trade.it
    Oggetto: Re: Can't upload PDF's anymore *invalid extension*

    A new response has been received:

    Answered by beril
    @4funbooks and @multitrade,
    Our developers checked the issue again. The issue should be fixed now. If it doesn't work for you could you please clear your browser caches? After that, we would appreciate it if you could also test it on your side and let us know the result.
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