Can't upload PDF's anymore *invalid extension*

  • cmsdsb
    Asked on October 24, 2016 at 7:16 AM

    Since today we are not able to upload PDF's. This has always been working. I've tried several PDF-documents, but all of them failed. See attached printscreen.

     

    With kind regards,

    Shahien Manesh
    Business Development & Communications

    T

    +31 30 212 11 78

    CMS Derks Star Busmann N.V.  
    Newtonlaan 203      |  3584 BH  Utrecht  |  The Netherlands
    cms.law

     

    Jotform Thread 969485 Screenshot
    Page URL: https://form.jotform.com/62723233348959
  • beril JotForm UI Developer
    Replied on October 24, 2016 at 8:19 AM

    Thank you for reporting the issue. We would appreciate it if you could also test it on your side and let us know the result. We will wait for your response.

  • multitrade
    Replied on October 24, 2016 at 8:47 AM

    Hello,
    today you can not upload files to the form, you receive always answer unsupported file. The error has been reported to me by several of my users who are no longer able to use my form.
    Sure one of your speedy reply, I extend greetings cordili.

  • 4funbooks
    Replied on October 24, 2016 at 8:49 AM

    We also get this bug starting from last week. It comes and goes..

    So sometimes it incorrectly checks file extension and doesn`t allow upload even on correct types.

    Also instead of this:

    "Only pdf, jpg, jpeg, png, gif, tif, tiff, zip, rar are allowed"

    you get this

    "Only are allowed"

  • beril JotForm UI Developer
    Replied on October 24, 2016 at 10:50 AM

    @4funbooks and @multitrade,

    Our developers checked the issue again. The issue should be fixed now. If it doesn't work for you could you please clear your browser caches? After that, we would appreciate it if you could also test it on your side and let us know the result.

  • 4funbooks
    Replied on October 24, 2016 at 12:21 PM

    Seems like it works now, thanks!

  • multitrade
    Replied on October 27, 2016 at 4:44 AM
    Hi, problem solved

    Da: JotForm [mailto:noreply@jotform.com]
    Inviato: lunedì 24 ottobre 2016 16.50
    A: p.cerbone@multi-trade.it
    Oggetto: Re: Can't upload PDF's anymore *invalid extension*

    A new response has been received:

    Answered by beril
    @4funbooks and @multitrade,
    Our developers checked the issue again. The issue should be fixed now. If it doesn't work for you could you please clear your browser caches? After that, we would appreciate it if you could also test it on your side and let us know the result.
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