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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    File uploads fail, why?

    Asked by wearehalo on October 24, 2016 at 08:06 AM

    When trying to upload any file type from the allowed list (pdf, jpg, jpeg, png, gif, tif, tiff) to the Photos field the upload fails with a generic error fail message and no debuggable error.

    This was working.

    The same behaviour happens in preview mode from the control panel.

    Page URL:

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    JotForm Support

    Answered by Kevin_G on October 24, 2016 at 10:31 AM

    Apologies for the inconveniences it may have caused to you. 

    We had an issue with the file uploads; however, this was reported and already resolved by our developers.

    I have also checked your form and I can see it works now, please see the screenshots below: 

    I have also cleared your forms cache so this should also help to get this working, please check your form now and if the issue still persists, please let us know.