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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File uploads fail, why?

    Asked by wearehalo on October 24, 2016 at 08:06 AM

    When trying to upload any file type from the allowed list (pdf, jpg, jpeg, png, gif, tif, tiff) to the Photos field the upload fails with a generic error fail message and no debuggable error.

    This was working.

    The same behaviour happens in preview mode from the control panel.

    Page URL:
    http://crestronise.com/awards/

    Screenshot
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    JotForm Support

    Answered by Kevin_G on October 24, 2016 at 10:31 AM

    Apologies for the inconveniences it may have caused to you. 

    We had an issue with the file uploads; however, this was reported and already resolved by our developers.

    I have also checked your form and I can see it works now, please see the screenshots below: 

    I have also cleared your forms cache so this should also help to get this working, please check your form now and if the issue still persists, please let us know.