What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account deactivated need to retrieve submissions

    Asked by daziumdesign on October 24, 2016 at 09:05 AM
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 24, 2016 at 11:13 AM

    I'm not sure if understood your question, I can see you currently have 194 submissions in your account, I can also see that you have just upgraded and I recalculated the submissions and restored them (in case some of them were deleted because of the storage limit) and I can see the number is still the same, 194 submissions. 

    I can also see your account is currently fine, could you please provide us more details about the problem you're facing?

    If you have deleted your submissions, pelase do note that will not be possible to to restore them, at least that you have the submissions in an Excel or CSV file, this way you can import them by following this guide: https://www.jotform.com/help/308-Import-App-Easily-import-your-Excel-or-CSV-data-into-JotForm 

    However, please let us know more details, we will be glad to help you.