What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    ''My questions" dissapeared?

    Asked by faillissementen on October 24, 2016 at 09:06 AM

    Dear help desk,

     

    Today I've made two tickets, but I cannot find them in "My questions". I also cannot see my previous "questions & answers". If I go to "My questions" now, I see only 2 records. Where are the other ones?

     

    Kind regars,

    Shahien Manesh

    My Questions find in records cannot
  • Profile Image
    JotForm Support

    Answered by Charlie on October 24, 2016 at 11:32 AM

    Hi,

    You should be able to see your threads in "My Questions". But make sure that you are logged in. So far, I see three threads opened by your account, including this one. Here are their links:

    https://www.jotform.com/answers/969564 

    https://www.jotform.com/answers/966184-The-submissions-of-our-forms-are-not-visible-in-IE-amp-Chrome-browser#2 

    https://www.jotform.com/answers/953125-Submission-email-not-being-received-on-one-email-address-#4 

     

    The last one is set to "Private" so you can only see if if you are logged in to your account.

    You can also find the link to these thread on the email sent to you whenever a reply is made on them. Here's a screenshot showing it:

    Let us know if you are still having problems.