What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Random problem with uploading documents

    Asked by BBIE on October 24, 2016 at 09:45 AM

    Since this morning we receive lots of complaints from our clients saying they cannot upload PDF files or JPG files. They get the message "You can only upload following files: "

    (there is a control on the extension in the form...). But they upload the right kind of document...

    We could not reproduce this here this morning, but there are more and more complaints. And since half an hour, we sometimes get the same message (and sometimes not...). It is completely random. Also clients who could not upload documents this morning called us after a while they finally succeeded. But some time later, it stops working again.

    This is a very annoying situation. Do you have an idea of where it can come from?

     

    Thanks in advance

     

    Jean-Marie

    problem documents jpg message thanks same
  • Profile Image
    JotForm Support

    Answered by beril on October 24, 2016 at 10:54 AM

     

    We are sorry for the inconvenience this may caused you. The issue should be fixed now. If it doesn't work for you could you please clear your browser caches? After that, we would appreciate it if you could also test it on your side and let us know the result.

  • Profile Image

    Answered by BBIE on October 27, 2016 at 02:34 AM

    I can confirm it's working properly since your intervention.

    Thanks for all