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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms not sending email notifications

    Asked by makemunich on October 24, 2016 at 10:24 AM

    Our jotform questionnaire does not send the email notification. The applicant get the auto responder, but we don't get the notification. I tested different mail addresses, but its not working.

    Also the test option does not send an email.

    Web page
    https://form.jotform.com/62730816309961

    Page URL:
    http://make-munich.de/mitmachen/callformakers/

    email notifications forms not sending
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    JotForm Support

    Answered by Kiran on October 24, 2016 at 01:20 PM

    I see that your email address is in our bounce list since the emails sent to this address were failed repeatedly and so you are not receiving emails to this address. I have now removed it from the bounce list. You should be able to receive the email notifications without any issue.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please check and let us know if you need any further assistance. We will be happy to assist.