my forms are not coming through to my email address

  • Profile Image
    augustahomesolutionsLLC
    Asked on October 24, 2016 at 10:42 AM

    Hello,

    My Jot forms on my website are not being sent to my email address..

    augustahomesolutionsllc@gmail.com..

    This is not the first time this has happened.

    Please look into this and let me know what the cause is..

    Thank you

    Kathern Gleaton

    Augusta Home Solutions LLC

    706-364-5860

  • Profile Image
    ashwin_d
    Answered on October 24, 2016 at 01:51 PM

    Hello Kathern,

    Upon checking your email address augustahomesolutionsllc@gmail.com, I found that it ended up in our bounce list for following reasons:

    Result: 

    augustahomesolutionsllc@gmail.com is IN 

     the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    That is the reason why you were not receiving submission emails. I have now removed your email address from our bounce list and it should work fine now. I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!