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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    my forms are not coming through to my email address

    Asked by augustahomesolutionsLLC on October 24, 2016 at 10:42 AM

    Hello,

    My Jot forms on my website are not being sent to my email address..

    augustahomesolutionsllc@gmail.com..

    This is not the first time this has happened.

    Please look into this and let me know what the cause is..

    Thank you

    Kathern Gleaton

    Augusta Home Solutions LLC

    706-364-5860

    Page URL:
    augustahomesolutionsllc.com

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    JotForm Support

    Answered by ashwin_d on October 24, 2016 at 01:51 PM

    Hello Kathern,

    Upon checking your email address augustahomesolutionsllc@gmail.com, I found that it ended up in our bounce list for following reasons:

    Result: 

    augustahomesolutionsllc@gmail.com is IN 

     the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    That is the reason why you were not receiving submission emails. I have now removed your email address from our bounce list and it should work fine now. I would suggest you to please test your form again and get back to us if the issue persists.

    Thank you!