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augustahomesolutionsLLCAsked on October 24, 2016 at 10:42 AM
Hello,
My Jot forms on my website are not being sent to my email address..
augustahomesolutionsllc@gmail.com..
This is not the first time this has happened.
Please look into this and let me know what the cause is..
Thank you
Kathern Gleaton
Augusta Home Solutions LLC
706-364-5860
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Ashwin JotForm SupportReplied on October 24, 2016 at 1:51 PM
Hello Kathern,
Upon checking your email address augustahomesolutionsllc@gmail.com, I found that it ended up in our bounce list for following reasons:
Result:
augustahomesolutionsllc@gmail.com is IN
the bounce list
Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT
That is the reason why you were not receiving submission emails. I have now removed your email address from our bounce list and it should work fine now. I would suggest you to please test your form again and get back to us if the issue persists.
Thank you!