- augustahomesolutionsLLCAsked on October 24, 2016 at 10:42 AM
My Jot forms on my website are not being sent to my email address..
This is not the first time this has happened.
Please look into this and let me know what the cause is..
Augusta Home Solutions LLC
- JotForm Supportashwin_dAnswered on October 24, 2016 at 01:51 PM
Upon checking your email address firstname.lastname@example.org, I found that it ended up in our bounce list for following reasons:
email@example.com is IN
the bounce list
Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT
That is the reason why you were not receiving submission emails. I have now removed your email address from our bounce list and it should work fine now. I would suggest you to please test your form again and get back to us if the issue persists.