What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issue authenticating the ZOHO app

    Asked by mckenziecollege on October 24, 2016 at 10:56 AM

    I am trying to authenicate the ZOHO app from jotform but I get an error saying "Web Login Required". I am logged into my ZOHO account so I am not sure what the issue is.

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    JotForm Support

    Answered by Kiran on October 24, 2016 at 02:08 PM

    Please see the screencast below that helps in integrating Zoho CRM with your JotForm.

    If you have already logged into your Zoho account, please try logging out from Zoho account and then try integrating with your JotForm. Please let us know if the issue still persists. We will be happy to assist you further. 

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    Answered by mckenziecollege on October 25, 2016 at 08:44 AM
    Yes, I followed your instructions exactly and it still isn't working.
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    JotForm Support

    Answered by EltonCris on October 25, 2016 at 10:50 AM

    I could not reproduce the problem. It worked for me when integrating with Zoho.

    If you are using login details, you will need to login with your Zoho Account. The username is usually your Zoho email address. You can also switch to using Authentication Token.

    Note that the error is a response from Zoho API. Perhaps you're new to Zoho service and you're using Zoho Mail. Here's an instruction from Zoho to overcome this situation https://help.zoho.com/portal/helpcenter/articles/captcha-unlock.

    If you need further assistance, let us know.