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    Calculation widget not working

    Asked by nmhgmarketing on October 24, 2016 at 12:00 PM

    Trying to implement a calculation widget of a matrix, followed the instructions located on the JotForm website and still does not work.

    We have an evaluation form of radio button answers that we want to value 1-5 and have a calculation at the end to add up those for an average score.

    We have answers to questions ranging from Strongly Disagree to Strongly Agree. I have set those as values form 1-5. I added the fields to the calculation widget and calculated the fields for addition. I have also made these values hidden. I have done all of this through the instructions on Jotform. 

    When I go to test the form, the calculation widget does not work at all. I followed each step and am unsure why the widget still isn't working. Would like some help on how to fix this.

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    JotForm Support

    Answered by david on October 24, 2016 at 03:11 PM

    I cloned your form to test it and it looks like you are adding the field as text over an over.  Click on the "+" signs in your equation to turn them black:

    This means it will add the values together instead of combining them into a single statement.

    Here is how the form would work with the changes made:


    I updated the first widget and it now functions the way you are looking for it to.

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    Answered by nmhgmarketing on November 04, 2016 at 09:20 AM

    Thank you this worked!

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    JotForm Support

    Answered by david on November 04, 2016 at 11:20 AM

    Glad to hear it!  If there is anything else we can help with, just let us know.