What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Calculation widget not working

    Asked by nmhgmarketing on October 24, 2016 at 12:00 PM

    Trying to implement a calculation widget of a matrix, followed the instructions located on the JotForm website and still does not work.

    We have an evaluation form of radio button answers that we want to value 1-5 and have a calculation at the end to add up those for an average score.

    We have answers to questions ranging from Strongly Disagree to Strongly Agree. I have set those as values form 1-5. I added the fields to the calculation widget and calculated the fields for addition. I have also made these values hidden. I have done all of this through the instructions on Jotform. 

    When I go to test the form, the calculation widget does not work at all. I followed each step and am unsure why the widget still isn't working. Would like some help on how to fix this.

    Page URL:
    https://form.jotform.com/62704726757969

    Screenshot
    JotForm hidden does not work addition
  • Profile Image
    JotForm Support

    Answered by david on October 24, 2016 at 03:11 PM

    I cloned your form to test it and it looks like you are adding the field as text over an over.  Click on the "+" signs in your equation to turn them black:

    This means it will add the values together instead of combining them into a single statement.

    Here is how the form would work with the changes made:

    https://form.jotform.com/62975951702969

    I updated the first widget and it now functions the way you are looking for it to.

  • Profile Image

    Answered by nmhgmarketing on November 04, 2016 at 09:20 AM

    Thank you this worked!

  • Profile Image
    JotForm Support

    Answered by david on November 04, 2016 at 11:20 AM

    Glad to hear it!  If there is anything else we can help with, just let us know.