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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Emails not being received by certain users

    Asked by wilcoughlin on October 24, 2016 at 12:00 PM

    We have a form that is not being received by some users. Part of the form has the user input their email address. The form is sent to that email address. Some of the users get the email, but others don't. Two people in particular don't get them anymore as of last Friday. They were receiving them before. We are all on the same exchange server.

    Page URL:
    https://form.jotform.com/61304073888156

    email delivery
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    JotForm Support

    Answered by Mike on October 24, 2016 at 03:11 PM

    Thank you for contacting us.

    Have you removed some of your email addresses from our bounce list? Your email addresses are not currently listed in our bounce list, so that the email sending should be fine.

    Please note that you can also use your own SMTP sender on forms to have more control over the sending process.

    How to Setup SMTP for a Form

    If you need any further assistance, please let us know.

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    Answered by wilcoughlin on October 24, 2016 at 03:12 PM

    Sorry, forgot to update, that is what I ended up having to do. Didn't know there was a bounce list. Thanks.