What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    If I cancel my subscription, do I need to keep the subscription active to access my form?

    Asked by Leadership_SouthCoast on October 24, 2016 at 12:34 PM
    If we upgrade to the $19/month option, can we cancel when we don't need the form service or do we need to keep it to have access to what we've already created?
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 24, 2016 at 12:38 PM

    If you upgrade your account and for any reason you decide to cancel, then you will have access to your form and submitted info, but do note that the limits for the free account will be applied so you may receive the message that you're over limit depending on the limit you've exceeded. 

    If you have exceeded the submissions storage limit when you downgrade to free, then I would suggest you to download your data so you do note lose anything, this guide will help with that: https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once 

    If you have exceeded the submissions, views or active forms limit then you would need to wait until the counter resets or upgrade your account again. 

    If you exceed the available upload space, then simply downloading the uploaded files and deleting the submission related to the file will help to get free space.