- staceykAsked on May 04, 2012 at 12:05 PM
Every file I try and upload a file on my android (motorola razr v2.3.6) an error says the file is "empty". Any suggestions?
- JotForm SupportjonathanAnswered on May 04, 2012 at 06:31 PM
I tried checking your website using the URL you provided on an Android phone, but it got a bunch of certificate errors preventing it from moving forward to where your JotForm form actually is.
Perhaps you should address first the compliance of the website to the https requirements of android.
Please update us when this is ready and we will assist you from there on.
- staceykAnswered on May 05, 2012 at 10:12 AM
but the only certificate errors are coming from JotForms, is that my issue?
- JotForm SupportjonathanAnswered on May 05, 2012 at 05:00 PM
Actually, when I tried viewing the website on Android using the main page https://sites.google.com/site/2012whittyreunion , a certificate error already pop-up. I tried hitting OK to continue, but it was followed by the same messages. I tried the direct page https://sites.google.com/site/2012whittyreunion/photos it is the same.
Can you please try re-embedding the form using the secure code and direct link instead.
Please update us. We will check again.
- staceykAnswered on May 10, 2012 at 10:53 AM
Hi, I actually embedded the jotforms gadget using the instructions for Google sites, so it is accessing the "http://hosting.gmodules.com..." URL, so the secure form link doesn't seem to come into play?
- JotForm SupportjonathanAnswered on May 10, 2012 at 06:27 PM
Sorry for the latency in reply.
Can you confirm first if you are also getting the 'secure' certificate error message when you view your form on the website using your android phone?
The original issue was on the upload field issue, but since we need to get pass the security error first, then we also need to resolve it primarily.
Thank you for your patience.
- staceykAnswered on May 10, 2012 at 07:16 PM
I got it the first time I went to the site, I don't see it now when I go to the site. I only get the "empty" file message.