I need to verify/update my billing information - cannot view or edit it

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    Asked on May 04, 2012 at 12:14 PM
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    Answered on May 04, 2012 at 02:14 PM


    I would like to inform you that we are using PayPal and Plimus payment processing services. Upon checking you did not use the email you registered with JotForm in Plimus (via Credit Card) so I assume that you paid via Paypal. Thus, your billing information is dependent on your Paypal account settings.

    You will have to log in to your Paypal account to be able to manage how your JotForm subscription is paid.

    If I am wrong and you paid via credit card (Plimus), then pease follow the next steps to access your Plimus account:

    1. Find your Plimus username in the email that was sent to you when you first paid for your subscription

    2. Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    3. Log in to Plimus.

    If you need any other assistance please feel free to contact us.