What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I upgraded my account by and it's saying it needs to be upgraded again

    Asked by mpoeta2 on October 24, 2016 at 12:44 PM
  • Profile Image
    JotForm Support

    Answered by david on October 24, 2016 at 04:15 PM

    I checked your account and it is well within even the Free account limits.  There is another account associated with your IP address that needed to be upgraded.  That username for that account is "teampoeta". 

    Since it does look like you have upgraded the incorrect account, we will be happy to refund the subscription for your "mpoeta2" account.  Let us know if you would like us to proceed and we will take care of the refund and cancellation of that subscription as soon as we can.